Shipping policy
Shipping Policy
Welcome to Nunu&Miao Studio! We're excited to bring you custom-designed t-shirts made just for you. Below, you'll find all the details about how we handle your order, from creation to delivery.
Processing Time
🛠️ Production Time:
It typically takes 2-5 business days to create your custom t-shirt before it’s shipped. This is the time needed to print your unique design on demand.
During busy periods, such as holidays, production may take slightly longer, but rest assured, we're working diligently to get your order to you as quickly as possible.
♻️ Print-on-Demand:
All of our t-shirts are printed on demand, meaning each item is made specifically for you after your order is placed. This approach not only ensures high-quality, unique products but also contributes to a more sustainable and eco-friendly process by minimizing waste.
🚚Shipping Rates & Delivery Times
| Region | Shipping Method | Delivery Time | First Item | Additional Item |
|---|---|---|---|---|
| United States | Standard | 5-15 business days | EUR 11.69 | EUR 6.17 |
| Germany | Standard | 2-3 business days | EUR 3.55 | EUR 1.11 |
| Czech Republic | Standard | 2-3 business days | EUR 3.64 | EUR 1.11 |
| European Countries | Standard | 5-8 business days | EUR 3.83 | EUR 1.11 |
| United Kingdom | Standard | 5-15 business days | EUR 7.01 | EUR 1.11 |
| Ireland | Standard | 5-15 business days | EUR 7.01 | EUR 1.11 |
| Northern Europe / EFTA States | Standard | 5-15 business days | EUR 7.57 | EUR 1.11 |
| Canada | Standard | 5-15 business days | EUR 11.69 | EUR 6.17 |
| Australia | Standard | 10-30 business days | EUR 11.69 | EUR 6.17 |
| Rest of the World | Standard | 10-30 business days | EUR 9.35 | EUR 8.04 |
📦 Order Tracking
Once your order has been shipped, you will receive a tracking number in your email. Use this number to track your package and stay updated on its progress.
Order Changes & Cancellations
Since our products are printed on demand, once an order has been sent to production, we cannot change or cancel it. Please double-check your order details before placing it. If you need to make changes, contact us immediately after ordering, and we will do our best to assist.
Lost Packages
Lost Packages: If your package is lost during transit, please contact us, and we’ll work with the carrier to resolve the issue.
Damaged Packages: If your order arrives damaged, please reach out to us within 30 days of receiving the item, and we will arrange for a replacement or refund.
Contact Us
If you have any questions or encounter any issues, don’t hesitate to contact us! We’re here to help.
Email: info@nunuandmiaostudio.com
Customer Service Hours: from 08:00 am to 18:00 pm